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Frequently Asked Questions

Displayed below are some of the most common questions our support team get asked by customers. You should refer to the questions below before opening a support ticket as your question might already be answered!

How can I buy a product?​

All products made by SF Tech Group and it's partners are available via Serpent. Click here to access it.

Emerson (insert product name here) isn't on Serpent. What do I do?​

Not all Emerson products are available on the Serpent system at the moment. You should join the Emerson Discord Server and check the #products channel for up to date information on purchases.

I've bought a product, how do I download it?​

All SF Tech Group and partners products are distributed via Serpent. Click here to access the Serpent web portal, where you can download products and manage your licences.

Is it possible to transfer my licence to another account?​

Yes! This can be done on the Serpent web panel. Simply login and click the "Manage Licences" button at the top. Click "Manage" on the licence which you wish to transfer and enter the necesarry details in the Transfer Licence section. Please note though that licences can only be transfered once, so once you transfer the licence you must purchase the product again in order to regain access to it.

My Roblox account got banned or I can't access it. Can you transfer my products to my new account?​

Potentially. These types of transfers can only be executed by senior management and are only given out in rare scenarios where the account is not retrieveable, even then decisions will be carried out by senior management on a case by case basis. You are responsible for the safety and security of your Roblox account, as well as the actions which you perform on it. We reserve the right to refuse these transfers for any reason we see fit.

Why is my product not working?​

There can be several reasons why this is happening. Please ensure you have done all of the following before opening a ticket:

  • Publish the game to your profile, or a group which you own.
  • Enable HTTP Services in the Game Settings.
  • Follow all configuration guides in the product "READ ME".

Can you help setup my product?​

Whilst we can provide basic support via a ticket, the expectation is you should have a reasonable knowledge on how Roblox Studio works before purchasing our products. All of our products are well documented in their configuration files, and you should only open a support ticket if you require clarification. We are unable to assist with Roblox Studio issues.

Can you help me with integrating (insert product name here) with (insert third party product name here)?​

No. We can only provide support for the product as is. Integrations with third party products are outside of the scope of our support team and we will not be able to assist you with this case.

I'm getting an error saying "Failed to download module .....". What do I do?​

Unfortunately, this is a common issue on Roblox these days. It is likely that Roblox is having an outage if you are getting this error. Sadly, there is nothing we can do about it.

I'm blacklisted from the products, why?​

We only blacklist users and groups in severe cases where the security of our products or community have been compromised. Open a ticket on our Discord Server to appeal any blacklists which may be enforced on you. If you are a member of a blacklisted group, you must leave that group or get the group owner to contact us.

I keep getting kicked from my game and some loud music is playing in the background, why?​

If this happens, it means you have triggered the anti-tamper system within our paid products. This system is in place to stop the theft of our assets, and prevent assets from being shared between friends. If you have triggered this, you will automatically be banned from your game and blacklisted from all SF Tech Group products. If you have done this then you should open a ticket on our Discord Server.